Refund policy

At Down to Earth Wellness Club, all sales are final. Due to the nature of the products we offer, we are unable to accept returns, exchanges, or issue refunds for change of mind, accidental purchases, or items ordered incorrectly by the customer.

Incorrect Items

If you believe you received an item that is different from what you ordered, please contact admin@dteclub.com within 5 business days of delivery. Our team will review your order and, if an error occurred on our end, arrange for an appropriate replacement at no additional cost.

Requests submitted more than 5 business days after delivery may not be eligible for replacement.

Please review your order carefully before completing your purchase. By placing an order with Down to Earth Wellness Club, you acknowledge and agree to this Return Policy.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@dteclub.com.