A2P 10DLC Compliance

SMS Communication & Messaging Policy (A2P 10DLC Compliance)

At Down to Earth Wellness Club (“DTE”), we use SMS messaging to elevate your experience and provide timely, concierge-level support. Our text communications are designed to nurture client relationships and deliver important updates related to your care.

 

Why We Send Text Messages

By opting in to SMS messaging from DTE, you may receive text messages related to:

  • Appointment confirmations and reminders
  • Order confirmations and shipping updates
  • Supplement refill reminders
  • Membership updates
  • Wellness plan follow-ups
  • Responses to client inquiries
  • Service-related notifications
  • Occasional promotional or educational updates (if applicable)

Our intent is always to provide relevant, helpful communication that enhances your wellness journey.

 

How You Opt-In

You may opt-in to receive SMS messages from Down to Earth Wellness Club through one of the following methods:

  • Entering your phone number on our website
  • Submitting an online form
  • Requesting updates during appointment booking
  • Providing written consent at our office
  • Opting in at checkout (in-person or online)
  • Messaging us first via text
  • Verbally consenting over the phone
  • Opting in through an interactive voice response (IVR) system

Consent to receive SMS messages is not a condition of purchase.


Message Frequency

Message frequency varies based on your services, orders, or engagement with our team. Clients typically receive messages related to active care, upcoming appointments, or order updates.


Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Down to Earth Wellness Club is not responsible for carrier charges.

 

How to Opt-Out

You may opt out of SMS messaging at any time.

To stop receiving messages, reply: STOP

You will receive a confirmation message, and no further SMS messages will be sent unless you opt back in.

For help, reply: HELP

or contact us directly at:

📞 (317) 978-0280

📧 admin@dteclub.com

 

Data Privacy

Your information is handled with care and in accordance with our Privacy Policy. We do not sell or share your personal information with third parties for marketing purposes.


Contact Information

Down to Earth Wellness Club

3209 W Smith Valley Rd.

Suites 150, 247 & 248

Greenwood, IN 46142

Phone: (317) 978-0280

Website: www.dteclub.com